Last updated July 24, 2026
Cryptocurrency payments are irreversible by nature — this policy explains how we handle billing in that context.
Demo accounts are free. No payment is ever taken, so no refund question arises.
Each 2-day invoice covers a completed billing cycle — the EA has already run and generated the profit being billed. Once a cycle invoice is paid, it is final and non-refundable, the same way any completed service fee is.
Amounts you prepay beyond what a cycle currently owes become an advance credit balance. This balance is non-refundable, but it never expires and is automatically applied to your future cycles until used.
Once a referral payout is marked paid and sent to your wallet address, it is final.
If you believe you were charged the wrong amount due to a technical error on our end (not a change of mind), contact Support within 14 days with your account and invoice details. We will investigate and correct genuine errors at our discretion — this is not a general right of cancellation.
Cryptocurrency transactions cannot be reversed by your bank or wallet provider. All billing disputes must go through our Support team, not a chargeback request.